Categorized | Beyond Business

Samsung really impressed me today!

Posted on 05 May 2006 by Lord Brar

Day before yesterday I got me a new 17″ Flatscreen TFT monitor from Samsung. Everything was good until I saw 6 dead pixels on the screen and a whacky line appearing on the screen from nowhere.

So I went to the Samsung service center today and told them about my problem. Guess what? Without arguing or even having me replicate the line problem (or even asking me to identify all the dead pixels) the guy at service center — if you are from Samsung then the guy is Ajit Singh at the Jaipur Service Center in Civil Lines — replaced the LCD!

It took me just 15 minutes and I was damn impressed! It is extremely difficult to get this level of customer service in India. I bet Samsung is going to get a lot of business from my company in future.

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This is a viral video from Youtube that is getting a lot of attention.

I will let the author set the scene:

It was back in Oct 2005.

My wedding was about a month to go and I decided to make a memorable event for my future wife. But, I and she were working and due to preparation of wedding, I didn’t have enough budgets for expensive proposal. While I was considering for the event, I remembered what she said in the past. “Wow it would be great if I can get a chance to go in the room with full of yellow post it just like Sang Sang Plus” (Sang Sang Plus is one of the famous talk show (TV program) in Korea and they prepare a room with full of yellow post it – questions from fans to famous celebrity)

I wrote all the happy memories that I had with my wife in 5,940 post it. It took me 4 days & 5 nights to write everything and post it in the bathroom. (I tried main living room first, but, due to surface of wallpaper, I had to change the place) Once we back from honeymoon, we took all the post it off and kept it in the box until now.